Our Customer service phone hours are Monday - Friday, 9:00 am to 4:00 pm Eastern Standard Time at 336-993-4522.
During non-business hours, you may leave a recorded message for immediate assistance on the next working day. Please leave your company name, your name, phone number, and reason for call on your message so that we can better assist you.
Terms Of Sale
Orders cannot be changed or cancelled once an order is placed.
If you have an immediate change, please call at 336-993-4522, M-F 9:00 am ET - 4:00 pm ET. Once an order has been accepted for processing, an order cannot be changed or cancelled.
Most orders are shipped within 3 business days, (Monday - Friday), after the order is placed. All items are shipped directly from the manufacturer in Joliet, Illinois. Every effort is made to keep the inventory on the web site current, but occasionally an item may not be available. If this occurs, the item will be removed from your order and all available items will be shipped. An email will be sent asking if you would like the item on backorder or a credit.
We accept Visa, MasterCard, Discover, American Express, Certified Checks and Money Orders accepted. No C.O.D. or personal checks. Checks must be received at our warehouse, Party Zones Inc, 1187 Shields Road #3, Kernersville, NC 27284 before an order is shipped.
Ownership of products transfers to you upon delivery to the carrier. We are not responsible for non-receipt of merchandise when a tracking number has been provided by Fedex. We will assist in filing a claim with Fedex for a refund to your account for non-received goods.
We hope that you will be completely satisfied with your party purchase. If for any reason you are not satisfied, you may send back your purchase and we will gladly refund the cost of the merchandise to you less a 20% re-stocking charge. Please contact us for an RMA number prior to returning any merchandise. This is necessary to ensure you receive credit for your return. Email us here if you have a need for a return.
Shipping charges cannot be refunded. Refused shipments will also have a 20% restocking charge. All returns must be complete cases. We cannot accept returns on partial cases or opened packages.
All claims of damage or shortage must be reported within 3 days of your receipt of the shipment. All returns must arrive within 30 days of receipt of your original order and shipped back with all original packaging in sellable condition. Opened packages of merchandise will not be credited.